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Please refer to the link below for PHE updates on changes to authorization requirements.

https://www.phe.gov/emergency/news/healthactions/phe/Pages/default.aspxt

New! HSConnect Provider Portal User’s Guide

The HSConnect Provider Portal User’s Guide is now available online as your one-stop shop for information about the portal, including answers to frequently asked questions and where to find additional resources and support.

Training for new users

To receive your login credentials, you must complete the Provider Portal Enhancement General Functionality module. We also encourage you to review these training modules:

Authorization requirements and forms

As a reminder, you can find authorization requirements and forms at the following link: https://medicareproviders.cigna.com/forms

Support for HSConnect portal users

If you experience issues with the portal, please contact one of the following:

  • For questions regarding claims, eligibility, benefits, copays, status of claims/authorizations, and other inquiries (g. Is auth required?): Provider Customer Service team, Monday – Friday, 8:00 a.m. – 5:00 p.m. CST at 800.230.6138.
  • For HSConnect provider support (new accounts, password changes, questions, and general help): HSConnect Help Desk, Monday – Friday 7:00 a.m. – 4:30 p.m. CST at 866.952.7596, option 2, or HSConnectHelp@HSConnectOnline.com.
  • For complaints, questions, or training information, please call your Network Operations Representative.
  • For referral or authorization requests, please call Cigna Utilization Management or fax your request to one of the numbers listed in the How to Contact Us for Referral or Authorization Requests document in the Documents section of the portal. You must log in to view the Documents section.

 

As of June 30, 2021- eviCore will process pre-certification requests for procedure codes related to musculoskeletal pain and joint management for Medicare Advantage plans with some exclusions. Requests may be entered directly at eviCore.com.

 

 

Welcome to HSConnect!



The HSConnect portal allows participating providers access to customer information with more efficient tools, so you, the provider, can focus on patient care.

Please note: Provider Portal is only fully compatible with the Google Chrome Browser.