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When experiencing issues with the portal please contact:

  • For Claims, eligibility, benefits, copay, status of claims/auths, inquiries (g. Is auth required?): Provider Customer Service team Monday-Friday, 8 a.m. - 5 p.m. CST at 1-800-230-6138.
  • For HSConnect provider support (new account, password changes, questions, help etc ): HSConnect Help Desk, , Monday-Friday 7 a.m.-4:30 p.m. CST at 1-866-952-7596, option 2 or
  • For Complaints, questions, or training information- Your Network Operations Representative
  • For referral or authorization requests please call Cigna MA UM or fax to the numbers listed in the How to Contact Us for Referral or Authorization Requests document under the Document section once logged in.


As a reminder, authorization requirements and forms can be found via the following link:

Welcome to HSConnect!

The HSConnect portal allows participating providers access to customer information with more efficient tools, so you, the provider, can focus on patient care.

Please note: Provider Portal is only fully compatible with the Google Chrome Browser.